CDCraft

Last updated: May 2026 · Contact: order-cdcraft@outlook.com

1. Service Description

CDCraft (“we”, “us”, “our”) operates from Quebec, Canada and provides a custom media printing and engraving service. We print custom artwork onto CD cases and engrave/burn blank CDs with audio files provided by the customer. We do not supply, host, download, or distribute any music or copyrighted media.

2. User Content & Intellectual Property Rights

By placing an order, you represent and warrant that:

• You own or have obtained proper authorization to use all content (images, text, audio files) included in your order.
• Your content does not infringe on any third party’s intellectual property rights, copyrights, trademarks, or other proprietary rights.
• You will not submit copyrighted album covers, logos, or artwork belonging to third parties without written permission from the rights holder.
• The audio files you provide are either your own original work, licensed for personal use, or in the public domain.

You grant CDCraft a limited license to use your content solely for the purpose of fulfilling your order.

3. Prohibited Content

We reserve the right to refuse or cancel any order containing:

• Copyrighted music or artwork used without authorization
• Content from commercial albums, artists, or labels without proof of licensing
• Illegal, hateful, defamatory, or sexually explicit material
• Content that violates any applicable law or regulation

4. Order Review

All orders are subject to manual review before production. We reserve the right to reject any order at our sole discretion. If an order is rejected, you will be notified by email and fully refunded within 5 business days.

5. Pricing & Payment

All prices are listed in Canadian Dollars (CAD). CDCraft currently operates under the Canadian small supplier exemption (annual revenue below the federal $30,000 CAD threshold), so no GST or QST is collected on orders. The price you see at checkout is the price you pay. Shipping fees vary by destination and case type. Prices may change without prior notice. Payment is due at the time of ordering and is processed securely by Stripe; we never store your card information.

6. Shipping & Delivery

We ship to Canada and the United States only.

• Production time: 2–5 business days from payment confirmation.
• Delivery time (Canada): 3–8 business days via Canada Post.
• Delivery time (USA): 5–14 business days via Canada Post International Small Packet.
• Tracking: emailed once your order ships.
• Customs (USA): any duties or local taxes are the recipient’s responsibility.

We are not responsible for delays caused by postal services, customs, weather, or natural events. If your package is lost (no tracking activity for 14+ days), we will open an investigation; if unrecovered after 21 days, we will replace your order at no cost.

Incorrect addresses: providing an accurate shipping address is your responsibility. Packages returned due to address errors may be reshipped at your expense.

7. Refunds & Cancellations

Because each order is custom-made and has no resale value, orders are generally non-refundable once production has started, except in the cases below:

• Cancellation before production (typically within 4 hours of payment): full refund minus non-recoverable Stripe processing fees (about $0.30).
• Manufacturing defect (faulty engraving, poor print quality, broken case at delivery): contact us within 14 days of receipt with photos. We will provide a free replacement or full refund at your choice.
• Order rejected by us during review: full refund within 5 business days.
• Lost in transit: replacement or refund as described above.
• Damaged in transit: photograph the package exterior and contents, contact us within 7 days; we will arrange replacement or refund.

Orders are not refundable for buyer errors (wrong audio file uploaded, typos in track titles, design that does not match expectations — you preview and approve before payment, wrong shipping address provided).

Refunds are issued to the original payment card and typically appear within 5–10 business days. Nothing in this policy limits your rights under the Quebec Consumer Protection Act.

8. Privacy & Personal Information

CDCraft is the controller of the personal information you provide. For privacy questions, contact us at order-cdcraft@outlook.com.

Information we collect:

• Name, email address, shipping address, phone (optional)
• Order content: track titles, uploaded audio files, uploaded images
• Transaction identifier (Stripe PaymentIntent) for accounting; we never store card numbers
• IP address at the time of order, for fraud prevention

Why we collect it: exclusively to process and ship your order, communicate with you, and meet our accounting and legal obligations. We never sell or rent your data and we do not use it for advertising.

Third parties with whom we share data:

• Stripe (USA) — payment processing, PCI-DSS compliant
• Resend (USA) — transactional emails only
• Fly.io (Canada/USA) — secure encrypted hosting
• Canada Post or chosen carrier — for delivery
• Pexels — only if you use the integrated image search; your query is sent to Pexels

In accordance with Quebec’s Law 25, your data may be stored outside Quebec; we ensure our partners provide an adequate level of protection.

Retention:

• Order records: 6 years (Canadian accounting requirement)
• Uploaded files (audio, images): deleted 90 days after shipping
• Unpaid order drafts: automatically deleted after 24 hours

Your rights (Quebec Law 25): you have the right to access, correct, request deletion (subject to legal retention), request portability, withdraw consent, and file a complaint with the Commission d’accès à l’information du Québec. To exercise your rights, write to order-cdcraft@outlook.com; we respond within 30 days.

Cookies: we use only strictly necessary cookies for the site’s functionality (cart, session). No advertising or tracking cookies.

Minors: our service is not intended for persons under 14. Minors must obtain parental consent before ordering.

9. Limitation of Liability

CDCraft is a printing and engraving service only. Our total liability to you is limited to the amount paid for the order in question. We are not liable for indirect damages, lost profits, or data loss. By using our service, you agree to indemnify and hold us harmless from any third-party claims related to intellectual property infringement of the content you provide. This limitation does not apply where the law does not permit it (notably the Quebec Consumer Protection Act).

10. Force Majeure

We are not responsible for delays or non-performance caused by events outside our reasonable control (severe weather, postal strikes, equipment failure, pandemic, etc.). In such cases, we will inform you and offer a postponement or refund.

11. Governing Law

These terms are governed by the laws of Quebec and Canada. Any dispute will be subject to the exclusive jurisdiction of the courts of Quebec. Provisions of the Quebec Consumer Protection Act remain applicable and may not be derogated from.

12. Changes to These Terms

We may update these terms at any time. The version applicable to your order is the one in effect at the time of payment. For substantial changes affecting existing customers, we will notify you by email.